Last updated: November 2026

Welcome to Cormorant Charcuterie. These Terms & Conditions explain the basis on which you purchase products from us through our website.

Please read these terms before placing an order. By placing an order through our website, you agree to these terms.

These terms should be read alongside our Delivery & Fulfilment Policy, Returns, Refunds & Cancellations Policy, Privacy Policy and Cookie Policy.

About us

This website is operated by:

Cormorant Charcuterie Ltd

Registered office: Allerton Pottery Barn, Totnes, TQ9 6DY
Company number: 16287946
VAT number: 511565218
Email: info@cormorantcharcuterie.co.uk

References to "we", "us" or "our" mean Cormorant Charcuterie Ltd. References to "you" or "your" mean the customer placing an order through our website.

Our products

We make and sell artisan charcuterie and related food products.

We take care to ensure that product descriptions, photographs and other information on our website are accurate. However, as our products are made in small batches, there may be minor variations in appearance, shape, colour and presentation.

Where products are sold by weight, any stated weight is approximate. Minor variations may occur as a result of the nature of our production and preparation methods. We take reasonable care to ensure that products are supplied in line with their descriptions and stated weights.

All products are subject to availability. Some products may be offered on a pre-order or limited-batch basis, with availability and expected dispatch information provided on the relevant product listing.

We may update or withdraw product listings from time to time. This does not affect orders already accepted by us.

Prices and payment

All prices displayed on our website are in pounds sterling (£) and include any applicable VAT.

Delivery and handling charges are calculated separately and displayed at checkout before you complete your purchase. Further information about delivery charges is provided in our Delivery & Fulfilment Policy.

We accept payment through the payment methods made available at checkout, which may include Squarespace Payments and PayPal.

Payment is required when placing an order. Your payment details are processed securely through the relevant payment provider.

We take reasonable care to ensure that prices and product information are accurate. If a genuine pricing or listing error affects an order you have placed, we will contact you to discuss the appropriate next steps. If we cannot agree on a way forward, we may cancel the affected order and refund any payment received.

Placing and accepting an order

When you place an order through our website and complete payment, you are making an offer to purchase the products in your basket.

You will receive an automated order confirmation email from us acknowledging and confirming your purchase. A contract between you and Cormorant Charcuterie Ltd is formed when this order confirmation email is sent.

Please check your order details carefully before completing payment. If you notice an error after placing your order, contact us as soon as possible.

If we subsequently discover that we are unable to fulfil an accepted order, for example because a product is unavailable, we will contact you to discuss the appropriate arrangements. Where we cannot supply the product, we will arrange a refund for the affected item or order, as appropriate.

Order processing and fulfilment

We process webshop orders in weekly batches, with a usual Monday 10am cut-off and dispatch normally taking place on Tuesday.

Orders placed after the weekly cut-off will normally be included in the following week's dispatch.

Some products may be offered on a pre-order basis or with specific dispatch arrangements. Where this applies, the relevant information will be provided on the product listing.

If your order contains a pre-order item, the entire order will normally be held until all items are ready.

Some products may be listed as collection-only and cannot be delivered by post.

Full details of our processing schedule, delivery services, charges, pre-orders and collection arrangements are set out in our Delivery & Fulfilment Policy.

Cancellations, returns and refunds

Our approach to cancellations, change-of-mind requests, damaged or faulty products, incorrect orders and refunds is explained in our Returns, Refunds & Cancellations Policy.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Product storage and use

Our products are made to be ambient-stable and suitable for storage in accordance with the instructions supplied with them.

Please read and follow any storage, handling, use-by or best-before information provided on the product packaging.

If you have any concerns about the quality or safety of a product, please contact us promptly. Do not consume a product you believe may be unsafe.

Our responsibilities

We take care to make and supply products that meet the descriptions and quality standards customers are entitled to expect.

Nothing in these terms excludes or limits our responsibility for products that are faulty, not as described, or otherwise fail to meet the requirements of consumer law.

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, subject always to your statutory rights.

Website information and availability

We make reasonable efforts to ensure that the information on our website is accurate and up to date.

Occasionally, information, prices, photographs or product availability may need to be corrected or updated. Where an error materially affects an order, we will contact you to discuss the appropriate next steps.

We may update, suspend or withdraw website content or product listings from time to time.

Privacy and personal information

We use personal information provided during the ordering process to manage your order, process payment, arrange delivery or collection and provide customer support.

Further information about how we collect, use and protect personal information is available in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website or applicable legal requirements.

The version published on our website at the time you place your order will apply to that purchase.

Governing law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you will retain any mandatory legal protections available to you under the laws applicable in your place of residence.

Nothing in these terms affects your statutory rights.