Last updated: November 2026

Cormorant Charcuterie takes your privacy seriously. This policy explains what personal information we collect, how we use it, who we share it with and the choices and rights you have.

Who we are

Cormorant Charcuterie Ltd. is responsible for your personal information when you use our website, place an order or contact us.

Registered office: Allerton Pottery Barn, Dartington, Totnes. Devon TQ9 6DY.
Company number: 16287946
Contact email: info@cormorantcharcuterie.co.uk

For the purposes of data protection law, Cormorant Charcuterie Ltd. is the data controller.

What information we collect

Depending on how you interact with us, we may collect:

• Contact details: your name, email address, telephone number and billing or delivery address.

• Order information: products purchased, order history, delivery instructions and correspondence about your order.

• Payment information: payment status and transaction details. Payments are processed securely by our payment providers; we do not receive or store your full card details.

• Newsletter information: your email address, subscription preferences and, where available, records of consent.

• Enquiry information: information you provide when contacting us by email or through our website.

• Website usage information: technical information about how you use our website, such as pages visited, device and browser information, and information collected through cookies and website analytics where enabled.

Please do not send us personal information that is not needed for your enquiry or order.

How we use your information

We use personal information for the following purposes:

To process and fulfil orders

• Taking and managing orders.

• Processing payments.

• Arranging delivery and providing order updates.

• Responding to questions about purchases.

To communicate with you

• Responding to enquiries and customer service requests.

• Sending essential information about an order or delivery.

• Dealing with complaints, refunds and product issues.

To send newsletters and marketing

• Sending news, product updates, events and other marketing from Cormorant Charcuterie, where you have agreed to receive it or where another lawful basis and applicable marketing rules allow it.

• Managing newsletter subscriptions and unsubscribe requests.

To operate and improve our website

• Understanding how visitors use our website.

• Maintaining website security and functionality.

• Improving our products, services and customer experience.

To meet legal obligations

• Keeping appropriate business, accounting and tax records.

• Responding to lawful requests from relevant authorities.

• Meeting our food safety and other regulatory obligations where applicable.

Our lawful bases for using your information

Data protection law requires us to have a lawful basis for processing personal information. Depending on the purpose, we rely on:

• Contract: where we need information to take payment, fulfil an order or provide a service you have requested.

• Legal obligation: where we must retain or disclose information to comply with the law, including tax and accounting requirements.

• Consent: where you have actively agreed to receive marketing emails or where consent is required for certain cookies or tracking technologies.

• Legitimate interests: where processing is necessary for the reasonable operation, administration and improvement of our business, provided your rights and interests do not override those interests.

Where we rely on consent, you can withdraw it at any time.

Who we share information with

We only share personal information where it is necessary to operate our business, fulfil your order, provide a service or meet a legal obligation.

Our service providers include:

• Squarespace: our website and online shop platform, including order management and newsletter sign-up facilities.

• PayPal: to process payments where you choose to pay using PayPal.

• Zoho Mail: to provide our business email service and manage customer correspondence.

• Royal Mail: to deliver orders. We provide the delivery information needed to fulfil your shipment.

• Substack: our newsletter publishing and email platform. Where you sign up to receive Cormorant Charcuterie marketing emails through our website, we manually transfer your email address from Squarespace to Substack as well as retaining it on our Squarespace mailing list, as explained at the point of sign-up.

These providers process information in connection with the services they supply. They may process information outside the UK. Where this happens, appropriate safeguards must be in place in accordance with applicable data protection law.

We do not sell your personal information.

We may also disclose information where required by law, to protect our rights, or to deal with fraud, security or safety concerns.

Newsletter subscriptions and marketing

If you sign up to our newsletter, we use your email address to send you news, updates and marketing from Cormorant Charcuterie.

Our website sign-up form will explain that your email address will be added to both our Squarespace mailing list and our Substack mailing list. We manually transfer email addresses from Squarespace to Substack; this is not an automatic integration.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us at info@cormorantcharcuterie.co.uk.

Unsubscribing from one mailing platform may not automatically unsubscribe you from the other. If you wish to stop receiving all Cormorant Charcuterie emails, please use the unsubscribe link in emails from each platform or contact us and we will update both lists.

We do not add people to our marketing lists simply because they have placed an order or contacted us.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

For example:

• Order and transaction records are retained for the periods required by tax, accounting and other legal obligations.

• Customer correspondence is kept for as long as needed to deal with the enquiry and any related follow-up.

• Newsletter information is kept while you remain subscribed. If you unsubscribe, we may retain a minimal record of your preference so that we can respect your request and avoid contacting you again.

• Website analytics information is retained in accordance with the settings of the relevant analytics service.

Retention periods may vary depending on the type of information and our legal obligations.

Cookies and website analytics

Our website may use cookies and similar technologies to make the site function, understand how it is used and improve your experience.

We use Squarespace's website platform and may use its built-in website analytics.

Some cookies are necessary for the website to work. Other cookies, including analytics or advertising cookies, may require your consent before they are used.

For more information about the cookies used on our website and how to manage your preferences, please see our separate Cookie Policy.

Keeping your information secure

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access or disclosure.

No method of transmitting or storing information online is completely secure, but we take appropriate care in managing the information entrusted to us.

Your data protection rights

Under applicable data protection law, you may have the right to:

• Request a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete personal information in certain circumstances.

• Ask us to restrict how we use your information in certain circumstances.

• Object to certain types of processing, including processing based on legitimate interests.

• Withdraw consent where we rely on consent.

• Request a portable copy of certain information you have provided to us.

These rights are subject to certain conditions and exceptions. For example, we may need to retain some order and transaction records to comply with legal obligations.

To exercise your rights, contact us at info@cormorantcharcuterie.co.uk.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk
Telephone: 0303 123 1113

Changes to this policy

We may update this policy from time to time to reflect changes in our business, website, services or legal obligations. The latest version will always be published on our website.