Last updated: November 2026

We want to make sure your Cormorant Charcuterie order reaches you in good condition and at the right time. This policy explains how we process, pack and dispatch orders, as well as the arrangements for pre-orders and customer collections.

Where we deliver

We currently deliver to addresses throughout the UK, including England, Scotland (incl. Highlands and Islands), Wales, and Northern Ireland.

We do not currently offer delivery to the Channel Islands (Jersey and Guernsey) or international destinations.

Order processing and dispatch

As a small independent producer, we process and dispatch webshop orders in weekly batches (once per week).

Our usual weekly order cut-off is 10am (GMT) on Monday. Orders received by this time are scheduled for processing that week, with dispatch normally taking place on Tuesday.

Orders placed after the Monday 10am cut-off will normally be included in the following week's dispatch.

We will send a dispatch notification and tracking information when your order has been sent.

Occasionally, circumstances such as public holidays, seasonal demand or unforeseen operational issues may affect our usual schedule. If there is a significant change affecting your order, we will endeavour to let you know.

Delivery service and times

All webshop orders are sent using Royal Mail Tracked 24.

This service aims to deliver on the next working day after dispatch. This is a delivery aim rather than a guaranteed delivery time.

Royal Mail does not provide a next-working-day delivery aim for certain postcode areas, including parts of the Scottish Highlands and Islands and Northern Ireland. Deliveries to these areas may therefore take longer.

Delivery may also take longer during busy periods, including Christmas and other seasonal peaks.

Delivery charges

We use weight-based delivery charges. The charge is calculated automatically at checkout according to the combined shipping weight of the items in your basket.

Our current delivery charges are:

Up to 2kg: £6.00

Over 2kg up to 4kg: £11.00

Over 4kg up to 6kg: £16.00

Over 6kg up to 8k: £21.00

Over 8kg: £26.00

A handling charge of 3% of the product value is also applied. The total delivery and handling charge will be displayed at checkout before you complete your purchase.

Our delivery charges contribute towards postage, packaging materials and the time involved in preparing and dispatching your order.

Pre-orders

From time to time, we offer selected products or batches on a pre-order basis. These products will be clearly identified on our website, along with an expected availability or dispatch date or window.

When placing a pre-order, please pay attention to the stated dates and any specific information provided on the product listing.

If your order contains one or more pre-order items, your entire order will be held until all items are ready. We do not normally split orders or dispatch available items separately.

Once all items are ready, your order will be processed and dispatched in accordance with the relevant batch or dispatch schedule.

If you would prefer available items to be sent separately, please contact us before placing your order. Additional delivery charges may apply, and separate dispatch cannot be guaranteed.

Christmas pre-orders

During the Christmas period, we may offer advance ordering for Christmas gifts and seasonal products.

Our planned Christmas fulfilment schedule will be published on our website each year and may differ from our usual weekly dispatch arrangements.

For the 2026 Christmas period, our planned dispatch arrangements are:

• Monday 14 December at 10am: Main Christmas order cut-off.

• Tuesday 15 December: Main Christmas pre-order dispatch.

• Thursday 17 December at 10am: Final Christmas order cut-off (and cancellation deadline).

• Monday 21 December: Final planned Christmas dispatch. (As per Royal Mail’s Last Posting dates 2026)

Orders placed by the final cut-off will be included in the final planned dispatch, subject to product availability and the arrangements stated at checkout.

Orders placed after the published Christmas cut-off cannot be guaranteed to arrive before Christmas.

We recommend ordering early to allow sufficient time for processing and postal delivery. Royal Mail Tracked 24 is not a guaranteed next-day service, and delays can occur during the Christmas period.

Customer collections and pick-up-only products

Some products may be listed on our website as Pick-up only. These products are available for collection rather than delivery and cannot be sent by post.

When ordering a pick-up-only product, please select the collection option at checkout where available. The relevant collection location and arrangements will be provided on the product listing, at checkout or in your order confirmation.

Our collection arrangements are:

• Collection locations:

  • Baddaford Farm Barns, Ashburton, TQ13 7NF

  • School Farm CSA, Dartington, TQ9 6EB

Please wait for confirmation that your order is ready before travelling to collect it. Orders should be collected within the agreed collection window. If you are unable to collect at the arranged time, please contact us as soon as possible to discuss an alternative.

Please ensure that you select the correct fulfilment option when ordering. If your basket contains both collection-only and delivery products, we may need to contact you to confirm the appropriate arrangements before processing your order.

Delivery, delays and problems

Our charcuterie is made to be ambient-stable and suitable for postal delivery. On receipt of delivery, please follow the storage instructions and any other guidance supplied with your products.

We recommend checking your order as soon as reasonably possible after delivery. If your parcel appears damaged, any products are missing, or you have another concern about your delivery, please contact us promptly at info@cormorantcharcuterie.co.uk, quoting your order number.

If your parcel arrives damaged, please retain the packaging and send us photographs where possible. This will help us understand what has happened and investigate the issue.

If your order has not arrived within the expected delivery period, please contact us. We will investigate the matter and work with Royal Mail where necessary to establish what has happened.

Once dispatched, delivery is handled by Royal Mail. While we take care to package orders appropriately and use a tracked delivery service, delays, tracking issues and damage can occasionally occur during transit.

We will assess delivery problems individually and, where appropriate, raise an enquiry with Royal Mail. We will keep you informed and work with you towards an appropriate resolution.

A delay or tracking update does not automatically mean that a parcel is lost, and an enquiry with Royal Mail may take time. However, nothing in this policy limits your statutory rights. Responsibility for the goods generally remains with us until they are delivered into your physical possession, or that of someone you have nominated to receive them, unless you have independently arranged a carrier outside the delivery options we offer.

For further information about faulty, damaged or missing products, please see our Returns, Refunds & Cancellations Policy.

Contact

For delivery or collection enquiries, please contact:

Cormorant Charcuterie Ltd
Email: info@cormorantcharcuterie.co.uk